Phila Sharp Express Inc – Privacy Policy

Last updated: November 19, 2025

Phila Sharp Express Inc (“we,” “our,” or “us”) is committed to protecting your personal information and ensuring transparency regarding how your data is collected, used, and stored. This Privacy Policy applies to all users of https://philasharpexpress.com and explains the types of information we collect, how we use it, and your rights.

1. Who we are

Our website address is: https://philasharpexpress.com.
We operate a travel service platform offering account registration, tour purchases, shuttle reservations, and related customer services under the business name Phila Sharp Express Inc.

2. Information We Collect

2.1 Account Registration

When you create an account, we collect and store:

  • Name
  • Email address
  • Mobile phone number
  • Date of birth
  • Gender

This information is required to manage your account and allow you to use our services.

2.2 Shuttle Reservation Information

When booking shuttle services, we collect:

  • Passenger name(s)
  • Home address
  • Mobile phone number

This information is used to process your reservation and coordinate transport.

2.3 Travel Product Purchases

When booking international travel products, we may collect:

  • Passport number (only if airline ticket issuance is required)

Passport information is used exclusively for airline ticketing and is not reused for any other purpose.

2.4 Product Reviews

We offer a review feature on travel product pages. When you submit a review, we collect:

  • Your name (as provided)
  • Your email address
  • The content of your review

Your name and review text will be publicly visible once approved.
Your email is stored securely for verification but never displayed publicly.

We reserve the right to moderate reviews. Any review may be rejected or removed without prior notice if it contains inappropriate, offensive, misleading, promotional, or otherwise unacceptable content.

3. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Managing your customer account
  • Processing shuttle reservations
  • Issuing airline tickets
  • Completing travel product purchases
  • Providing customer support
  • Ensuring security and preventing fraudulent activity
  • Improving website functionality

We do not sell, rent, or trade your personal data to third parties.

4. Cookies

Our website uses essential cookies required for proper operation of WordPress and WooCommerce. These include:

  • A temporary cookie used to determine whether your browser accepts cookies
  • Login cookies to maintain your authenticated status
  • “Remember Me” cookies that extend login for two weeks
  • Screen preference cookies
  • WooCommerce cookies that maintain cart contents and enable checkout

These cookies do not contain sensitive personal data.
Disabling cookies may prevent the website from functioning correctly, including login and checkout features.

5. Embedded content from other websites

Some pages may include embedded content (e.g., YouTube videos, maps, or images).
Embedded content behaves as if you visited the third-party site directly.
Such external websites may:

  • Collect data
  • Use cookies
  • Track interactions with embedded content
  • Their data collection practices are governed by their respective privacy policies.

6. Payment Processing and Financial Data

All payments on our website are securely processed through third-party payment gateways such as Stripe, PayPal, or WooCommerce Payments.
We do not store or have access to:

  • Credit card numbers
  • CVV codes
  • Expiration dates

These payment processors comply with the Payment Card Industry Data Security Standard (PCI-DSS).
Your financial information is handled exclusively by these regulated providers.

7. Data Sharing and Third Parties

We do not share your personal information with third parties except:

  • Airlines, only when your passport information is required for flight ticketing
  • Payment processors, only for processing your transaction
  • Service providers necessary for website functionality (e.g., anti-spam tools)
  • Legal authorities, when required to comply with law, subpoena, or court order

If you request a password reset, WordPress may include your IP address in the reset email as part of its security system.

8. How Long We Retain Your Data

  • Account information is stored until you delete your account or request data erasure.
  • Shuttle reservations and purchase records may be retained as required for legitimate business or accounting purposes.
  • Reviews may remain publicly visible until removed by you or the administrator.
  • Passport information is retained only for the period necessary to complete ticket issuance, unless legal obligations require otherwise.

9. Your Rights Over Your Data

You may request the following at any time:

  • A copy of the personal data we hold about you
  • Correction of inaccurate information
  • Deletion of your personal data
  • Removal of your account
  • Export of your data in a machine-readable format

We will comply unless data retention is required for administrative, legal, or security purposes.

10. Where Your Data Is Sent

Submissions such as login attempts, form entries, or reviews may be checked through automated spam-detection or bot-prevention services.
Data may also be processed by secure third-party service providers essential to site operations.

11. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
In accordance with Pennsylvania law, if a data breach occurs involving your personal information, we will notify affected users without unreasonable delay as required by applicable statutes.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children under 13 in compliance with COPPA.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with an updated date.

14. Contact Us

For questions or privacy-related requests, you may contact:

Phila Sharp Express Inc
Email: sharpexpress@gmail.com
Phone: +1 (215) 855-1920